Question 1

Are Clinical Pilates Sessions covered under physiotherapy benefits?

Accepted Answer

Yes, any of our Private Clinical Pilates Sessions can be billed under your physiotherapy benefits. These include our 1:1, 2:1, 3:1 and 4:1 ratio Private Clinical Pilates Sessions.

Question 2

Are Group Pilates Classes covered under benefits?

Accepted Answer

No, Group Pilates Classes are not covered under your benefits plan. 
Clients can purchase punch passes or pay a drop-in fee to attend any of our group fitness classes.

Question 3

Are there waitlists?

Accepted Answer

For Physiotherapy services, please access your online Jane account to be added to the waitlist for the specific Physiotherapist and the specific service you are seeking. Ensure your notifications are set to receive email or call updates.

For Group Pilates classes, please contact our clinic via email (info@cruphysio.ca) or phone (587-557-4040) to be added to a specific waitlist for our Group Pilates classes as we will notify participants in order of the waitlist for the specified class.

Question 4

What is your Cancellation Policy?

Accepted Answer

Our Jane App allows online cancellations when they are made more than 24 hours prior to the scheduled class or appointment time. When cancellations occur within the 24-hour window of appointment or class time, the app will prompt the client to contact our front desk directly via email or phone. This is to ensure we can accurately track any last-minute changes.

NOTE: Our Cancellation Policy differs depending on the service booked:

- Physiotherapy and Private Clinical Pilates Late Cancellations within 24 hours of Appointment Time
We understand things come up, so your first late cancellation will be waved. After this, 30% of the treatment fee will be charged to the credit card on file. This is to respect our clinician's bookable hours and our high demand for patient bookings.

- Group Pilates Class Late Cancellations within 8 hours of Scheduled Class Time
Due to the high demand for our group classes we have implemented an 8 hour cancellation policy which allows our participants to cancel without penalty prior to 8 hours before their scheduled class. If we receive an email or a telephone call prior to that 8 hour window, there will no charge or use of a class pass on the client's account. If the cancellation occurs within the 8 hour window before the class is scheduled, the full class fee is charged to the credit card on file, or use of a class pass from the client's account.

Question 5

If I have done pilates before at another studio, do I still need to take the Intro Class at Crû?

Accepted Answer

Yes, all participants attending their first pilates class at Crû must book and attend the Intro Class. This ensures safe use of  equipment, rules out pre-existing injuries, and makes appropriate class recommendations.

Question 6

If I have done Clinical Pilates with a Physiotherapist at Crû, do I need to do an Intro Class?

Accepted Answer

No, anyone who has attended 1:1 Clinical Pilates Sessions with one of our Crû Physiotherapists, does not need to attend the Intro Class.

Question 7

Do you offer Private Group Pilates Bookings?

Accepted Answer

Yes, please contact the front desk at info@cruphysio to get full details and availability for Private Group Classes. These can be for sport teams, work teams or friends and family!

Question 8

Do you have free parking?

Accepted Answer

Yes. Access to the parking lot can be found off of the South side of 89 Avenue. The parking lot is behind the building and you can access the clinic via the large glass door on the East side of the building, facing the parking lot. There is also free street parking available surrounding the clinic.

Question 9

Do you have an elevator?

Accepted Answer

Yes, you can access our space from the elevator, or the stairwell. We are on the 3rd floor.

Question 10

Can I bring my baby to a group class?

Accepted Answer

Young babies (12 months and under) are welcome to come along to our group classes as long as they are secured in a carrier or stroller for their safety. We just ask that participants are mindful of others to prevent prolonged disruption to the class.

FREQUENTLY ASKED QUESTIONS